Load change requests in different steps in workflow.
Hi,Post implementation of ServcieNow Change management process. We want to load data from legacy system in to ServcieNow. The current legacy data is at different statuses and we need to load the data...
View ArticleAutomatically add role to group via script
Hello,I am working on a script to create a group, add users to the group, set the manager, and add a role to the group. I have the group creation, user add, and manager set working fine however I...
View Articleelmt.innerHTML or elmt.name does not seem to work
On an RITM i want to prevent the variable app_perc to be disabled and allow the user to enter information into it. I cannot seem to get it to work by specifying elmt.name or elmt.innerHTML.function...
View ArticleExternal content Link in CMS Page
I Tried to set up an external link in the CMS Page that I have created. I followed the wiki article "http://wiki.servicenow.com/index.php?title=Using_Content_Blocks" to set it up using the Content Link...
View ArticleNon process user and Script Includes
I have the Script Include get_TeamMates it look at your groups and returns all the team colleagues Works well . i have a report and a published page that use a report based on this function All works...
View Articleget_TeamMates
I write group_members, but recently had to write a report that was based on all the team members of all the teams that someone belonged to. I was going to write this, but it seems the guy who did our...
View ArticleRestrict "To" Field on the email from the "email" button on the incident form
Is there a way to either restrict the "To" field in the built in email window that pops up when you click the "email" icon on the incident form or get it to not show up at all ?
View ArticleStop Change Requestor from approving a change, but allowing Post...
I was asked to stop a change requestor from approving their own changes. as they still need to approve other changes it was not just a case of removing them from an approval group. I did look around...
View ArticleUnable to retrieve data
Hi,I tried to retrieve data from service now database by running the below view select statement using interactive sql but it is returning '0' rows:select count(*) from incident where...
View ArticleDynamically filter a reference field
Hello All,I checked on the WIKI and the community board and didn't find an example of what I was thinking about.We need to filter the assignment_group field based on an Incident template used. For this...
View ArticleImport Sets - Time Fields
Im having some trouble doing import sets with 'Time' fields. For example on the form my time field looks like "Hours 13:01:24" and in my import set I have "13:01:24" in a cell but it is not mapping to...
View ArticleExport related lists
Hi,We have developed a UI Context Menu to export the data from a related list which was created as a relationship. It works fine, but when we try to export the data it always uses the default view...
View ArticleServiceNow b2b customer interface
Hi folks,our company started to work with ServiceNow half a year ago - it is used for team members in the customer support as well as for a b2b customer self service entrance area. As far as I...
View Article"Force Password Reset 90 Days After Last Change" does nothing
Hi everybody !!We have a problem when we implement the "Force Password Reset 90 Days After Last Change" we found in the WIKI. When the scheduled job runs, it does nothing. We have SNOW Berlin patch 10....
View ArticleNot able to save private filters in change module
Hello,Since couple of days we are facing issue related to saving private filters.A user has communicated us that he is not able to "Save" private filter in Change module, however on other modules user...
View ArticleHow do we fix this bug?
There is one concern/complaint I have received from the business community on the surveys. When a user is not logged into Service-Now and they click on the link to take the survey, it takes them to the...
View ArticleDue Date Field On Catalog TASK disappears in Variable Editor
I need some advice on how to adjust my catalog task script or the catalog variable. I was able to successfully use a date/time item variable in our SC task as the due date with the following in the...
View ArticleLookup Using List - Change Search Criteria
Wishing to be able to change default search field for a referenced field.For example... On any form that references the CMDB_CI table, have the default search/auto-complete use the serial number...
View ArticleImplementing "Assigned to me" subscription-based notification
Has anyone implemented a notification like this?I want ITIL users to be able to opt in (subscribe) to getting notifications when an Incident is assigned to them. Its easy enough to create a...
View ArticleCreate user account from Email (Advanced)
Well to start, I am not sure where to begin with this so I figured I would ask and see if anyone has any ideas. I would like to setup an inbound email action to parse an email when it arrives to create...
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