I'm trying to highlight a business service on an incident record using styles but do not appear to be getting anywhere with it I'm afraid.
The business service has a field name u_business_service and what I want to do is highlight that field if the business service criticality equals '1 - most critical', field name busines_criticality on the cmdb_ci_service table. If it helps the Business Service field on the incident record is a reference field on the cmdb_ci_service table.
I've tried various ways including setting the style on the CI Code field on the Business Service