I just got off the phone with the our Director of Information Security and he wants to get his team into and using Servicenow . . . which is a good thing.
The problem I'm having is that he is requiring that his team have a ticket "type" that only they can view.
I can write the ACL to restrict access at the row level based on group but when the restriction is based on group but only when the ticket is of a specific type . . . I'm not sure.