Change Order of available fields on Incident Template
Could anyone help point me in the right direction?I'd like to control the order of the fields available to my ITIL users for creation of Incident templates.Right now they're in alphabetical order,...
View ArticleLive Feed - Timezone 4 hours off
In System Properties I have set the system timezone correctly to US/Eastern, and that shows as the Time Zone for users on their system profiles but when they look at the Live Feed they see the time...
View ArticleMultiple instances of "Approval - User"
Hi allI'm searching for a solution to implement multiple instances of "Approval - User".We've got the following setup: - One server runs one or many application(s) - One application has got one IT...
View ArticleRestrict row level access based on group membership AND task type
I just got off the phone with the our Director of Information Security and he wants to get his team into and using Servicenow . . . which is a good thing.The problem I'm having is that he is requiring...
View Articleways of outages can occur in ServiceNow project
Hi Team,Can some one list out couple of outages may occur in servicenow project and also what are the recovery steps to resolve the outageThanks,mallikharjun.ch@gmail.com
View ArticlePausing timer on tab/window change
I currently have the timed worked field running (hidden) on the incident form. Many of my agents open/work multiple incidents. I want to pause the timer when the agents opens/switches to new...
View ArticleHow to cope with zombie workflows
We have a situation where a request's workflow has completed and the requested item is closed. Then 6 months to a year later, a new workflow kicks off with a new set of tasks for a request which has...
View ArticleChat History - Restrict what a External user can view in the Chat Journal of...
We currently have Chat in place and working for Internal Users. We are plan on allowing external clients initiate a chat via the CMS Portal.External Users Requirement:We have a requirement where we...
View ArticlePriority automatically set on Incidents
On the Incident entry form when the Impact and Urgency are set to "3 - Low" the Priority is defaulting after the Incident is created to "5 - Planning" and we would like it to default to "4 - Low".I...
View ArticleWhen is sys_attachment2 used?
I am configuring a SOAP based attachments integration and looking to add a success / failure flag on the attachment record sys_attachments. I note there is a sys_attachments2 table that is currently...
View ArticleBypass Login for Surveys
Hi,One of my client has a requirement to bypass user login prompt for survey URL's when clicked through email link for end users(no role).I know , I can make survey public, however in that case, I may...
View Article'Resolved'& Resolved by' fields not updating when call is resolved multiple...
Hi guys, Has anyone noticed that the 'Resolved'& Resolved by' fields are not updating when a call is resolved multiple times. For example, If I resolve an incident at 14.55 it says: Resolved: 14.55...
View ArticleRestricted Homepage Fast Refresh
I have a request to refresh two instances of one restricted homepage (in our NOCs) at 1 minute intervals. I know I can add 60 to the glide.home.refresh_interval, but that makes it available to everyone...
View ArticleCreating a standard change template, how to set planned start date
Hi,I am trying to create a standard template and set values within it. How do you set the planned start date with a value of 1st day of every month? i have tried so far...
View ArticleWeb Services fail to retrieve Knowledge Base articles
Hello,We are trying to retrieve all the Knowledge base articles from our Service now instance, and show them in an HTML page.We noticed that while we are able to retrieve all the other modules, I am...
View ArticleCounting Live Message 'Likes' from Live Feed?
Thanks to tomalday's help I've got new records from my table showing up on the feed and can 'like' them. Much as I loathe popularity contents offline, I'd like to count 'likes' to get a popularity...
View ArticlePopulate assignment group if a person is assigned to one group
I think it should be possible to populate the assignment group if a person is assigned to one group only.But I do not know how, does someone know?Regards, Sander
View Articlebutton on a UI page that opens directly to a print-formatted PDF of a report?
We are looking for a way to place a button on a UI page that opens directly to a print-formatted PDF of a report (for example an invoice). We need to be able to control the pagination and other...
View ArticleFailing to pick the state as condition of Catalog Task
Hi everyone,I'm having troubles to pick the catalog task (sc_task) state column as the condition of a catalog task.Currently I need the workflow to check the state column of the catalog task and decide...
View ArticleReg: Inbound email Script
Hi I am new to service now.How to debug Inbound email script in service now?Thank you
View Article