Hi guys, Has anyone noticed that the 'Resolved'& Resolved by' fields are not updating when a call is resolved multiple times.
For example, If I resolve an incident at 14.55 it says:
Resolved: 14.55
Resolved by: me
However, if jobloggs reopens and then resolved again at 17.00 it still shows as:
Resolved: 14.55
Resolved by: me
But it should show as:
Resolved: 17:00
Resolved by: jobloggs
It should always show the last person who resolved it and also the last time it was resolved, not the first.
I have checked the business rule for this and think the following script is doing it: