Hello,
We are trying to retrieve all the Knowledge base articles from our Service now instance, and show them in an HTML page.
We noticed that while we are able to retrieve all the other modules, I am not able to retrieve the KB articles.
Additionally, I noticed that other modules refer the sys_id field while KB articles have a different unique identified of sys_kb_id.
Please help us understand as to why our API is not retrieving the KB articles, and if any changes need to be done at our end to get this to work.
Thanks for all your help.
Best Regards,
Nitin Jain