Email notifications - How to exclude manager
I have all my Assignment Groups setup with a manager, in most cases the manager is also listed among the members of the group, but in a few cases the manager is an overall division manager that might...
View ArticleIn Jelly, how do you get values of a form field?
I have a catalog form with a few fields on it and a link at the bottom (created as a macro). I need to get my link to be dynamic based on information in the form fields.Ie: Right now I need to pass the...
View ArticleTrying to Hide/Reveal Fields Using UI Policies
I am currently attempting to display one of two fields(Pay Grade and Pay Rate), based on the selection of a third field (Employee Type). I have a solution which does this effectively with a UI Policy...
View ArticleonSubmit Incident Record Producer
I have a requirement where upon the submission of an Incident Record Producer, it will check the "US Currency" variable (a checkbox) and if it is true, it will add a work note in the created IR to say...
View ArticlePublic surveys and UI Macros
Hi,We have a public survey which contains some UI Macros to further modify how the page is displayed.The problem is the macros are not rendered unless you are are logged into the instance. Is there any...
View ArticleAdding Records to the Company Table
I am attempting to add records to the Compant Table.Table >Company >Show New Record FormI create a record for the ne company and it is viewable when I click on "Show Records in List". However,...
View ArticleActivate company separation plug-in
Can anyone explain how to activate the Company Separation plugin-in? According to the WIKI, this requires techncial support. Is this correct or can someone point me to directions to accomplish...
View ArticleSLA agreement vs different Calendars
Hello all,Can you please advice - what would be the best way to deal with SLA agreement for a company that has several locations spread all over the world ??Explanation: There's one generic SLA for all...
View ArticleList editing on view ' All Incidents' not possible on field CI.
Hello,I am pretty new with ServiceNow and we are two months live with our implementation. I am still correcting data once in a while and educating staff.When doing a list editing on multiple items at...
View ArticleView on updates that members did this week
My team want to review all tickets they have been working on say during a certain period.I have been trying to create such a view, but was unsuccessful.So what we would like to see is a view with a...
View ArticleReg : Inbound email
I have an inbound email script that creates an incident for specific department when an email is forwarded to specific user group.It doesn't fires some time .So I want to known why it behaves like...
View ArticleHow to show requested item(Variables) details to selected group OR those who...
Hi All,I have created an Order guide which have many items. As an admin I am able to see all details (variable values) related to item requested by user.I have created a Group with itil Role, member of...
View ArticleRelationships (Trying to Pull Assets Info)
I am trying to add an "Assigned Assets" Table/Query to the Task Form. I will want to do this on the Incident form as well.I set up a relationship as follows.Applies to Table: SC_TASKS Target Table:...
View ArticleHow to omit 'New' button from Service Catalog reference varuiable
Hi,Is there a way to disable 'New' button only from Service Catalog reference variable look up list ? We do not want the 'New' button to be removed from normal list layout which we access through...
View ArticleClient Side: Set Text Option?
g_form.setValue('variable_name', 'variable value') will set the Value (and text, i think) of a variable. Is there a similar method for setting just the Text of a variable, and not the Text/Value...
View ArticleRSS Feed on a SSO (SAML) enabled instance
Anyone tried to use RSS Feed on a instance with SSO (SAML)? If i sit outside the local net (internet) it works fine , but as soon as i run the same link sitting on the LAN it routes me to the ADFS...
View ArticleOnly filled variables send to an approver on Record Producer
Hello,I have a very extensive form via a record producer, with a lot of variables (+60). Not everything is mandatory.I have an approval workflow behind it. I would like to have send to the approver...
View ArticleI am looking for a solution to report on the number of times my Help Desk has...
I am looking for a solution to report on the number of times my Help Desk has updated incidents by analyst. The number of opened incidents and updated incident is use as part of performance...
View ArticleServiceNow instance redirecting to another instance
We have an instance of SN now running on a server:http://pcsng-a0001:80When I try to open this instance, I am redirected to another instance:http://pcsng-a0001:443/essWe are using the top instance as...
View ArticleWhen and how do we do Table Rotation and table extension
Hello,I'm looking to setup table rotation and table extension on some key tables in Service Now. What these wiki links : http://wiki.servicenow.com/index.php?title=Table_Rotation and...
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