New Roles for Custom Application
Can someone point me in the right direction to administer security around custom applications that have been implemented. Also if a user wants to create a report they are only able to create reports...
View ArticleAPC/PDU handler
Hello, Does anyone have experience with controlling (power recycle commands) APC/PDU devices in ServiceNow? Can it be done or does discovery only report the state of the devices?Thanks Johnny
View Articlecurrent_page Object Type Confusion
Can anyone elaborate on the type of object that current_page is? This object provides access to methods such as .getParentPage(), .getURLSuffix(), .getName(), .getDescription, etc. This seems to be...
View ArticleAdding Child Incidents
At the bottom of the Incident record there is a related list for Child Incidents (I believe this is OOB), with an Edit button that brings up a slushbucket listing all Incidents in the Incidents table...
View ArticleSelf-Service user and sys_id
I am trying to automate the process of adding and removing users from an assignment group, and I am using a list collector for the users to select who they want to add or remove.An issue I am running...
View ArticleRemove lf "New" button from list control in specific scenario
Post implementation and a few things have cropped up that request minor changes to stop workflows being stuck etc. most are done, but I need to stop the users from creating "Change Tasks" once the...
View ArticleUI Action Browser Compatibility Issue
After the implementation of Change Management Process Release we discovered that we are getting some browser related issues on "Submit to CCB” UI action if we are using IE 9.0, whereas things are...
View ArticleCustomer Satisfaction Survey
Hello Help!!!I am a little new to Service-Now.Can you let me know if there is anyway I can create a "Customer Satisfaction Survey" for all Incidents and Requests?Looking for the most Customer Effective...
View ArticleCustomer Satisfaction Survey
Hello Help!!!I am a little new to Service-Now.Can you let me know if there is anyway I can create a "Customer Satisfaction Survey" for all Incidents and Requests?Looking for the most Customer Effective...
View ArticleCustomer Satisfaction Survey
Hello Help!!!I am a little new to Service-Now.Can you let me know if there is anyway I can create a "Customer Satisfaction Survey" for all Incidents and Requests?Looking for the most Customer Effective...
View ArticleSuggestions on how to do "checklists"
I currently have people asking for me to make "checklist" applications in ServiceNow. My predecessor did something he ought not have done and just added a bunch of fields to the sc_task table. I am...
View ArticleCritical incident are not getting closed automatically after the incident is...
Critical incident are not getting closed automatically after the incident is resolved.. Incident with priority 2,3,4 or 5 gets closed after a period we have defined.. What should be done??? So that...
View ArticleInbound email actions and using Scripts Includes
Hi all Now we have our system running for a few weeks and the main bugs are now resolved, I am now sorting out some e-bonding which is working via email. all good and I am now looking to make it a...
View Articleget group members
I guess this can be used almost anywhere, but as my colleague wanted it for reporting, I shall put it here :)Basically a colleague wants to run a report based on the members of a group, but he does not...
View ArticleDevices to be subscribed to the notifications automatically: P1 and P2...
I am looking for a script or a way to implement this : if the devices are added for any users then each of those devices to be subscribed to the following notifications automatically: P1 Incident...
View ArticleRelationship between a Project and a Request
Has anyone created a relationship between a project and catalog requests? Our Project Managers would like to tie a project to one or more requests that are submitted to actually do the work of the...
View ArticleDynamic Webpages
Hey there. Not sure if anyone has ran into this issue yet. We have a team of ITIL users who work on tickets and requests that pour in. The situation is such.One of our users, Tim, doesn't like the way...
View ArticleClearing part of form after user clicks 'addToCart'
I am trying to clear a part of a catalog item form after the user selects the 'Add to Cart' button (which ultimately calls the addToCart() function).The issue I am having is I do not want this to be on...
View Articlere-number old records
Hi all,I have a table that I want to update all existing records with an ID number. How can I do that with a script?any ideas? Thanks!
View Article