At the bottom of the Incident record there is a related list for Child Incidents (I believe this is OOB), with an Edit button that brings up a slushbucket listing all Incidents in the Incidents table so you can choose to add them as children. The problem is only I, as admin, can see any Incidents listed. My regular ITIL users get the button and the slushbucket but the list of available Incidents just has < none > in it no matter what filters are used.
Is there a role or setting somewhere that allows my ITIL users to manually add child incidents using this slushbucket?