Hi all
Now we have our system running for a few weeks and the main bugs are now resolved, I am now sorting out some e-bonding which is working via email. all good and I am now looking to make it a little easier to understand for fellow admins (who are not so good with Javascript)
At the moment I have the same code in both the update and the New incident routine. - shoddy I know, but as we tested we saw that some responses came in as a new Incident and others as a reply (When treated as a new ticket on their system it does not preserve the watermarks, but subsequent updates do)