Hello
Help!!!
I am a little new to Service-Now.
Can you let me know if there is anyway I can create a "Customer Satisfaction Survey" for all Incidents and Requests?
Looking for the most Customer Effective solution and something that people will not ignore?
Do you do this by 1-10 Satisfactory level or maybe 3 questions?
Also what type of metrics can we pull from this for future development?
Hope someone can help or give me any ideas :-)