I currently have people asking for me to make "checklist" applications in ServiceNow. My predecessor did something he ought not have done and just added a bunch of fields to the sc_task table. I am trying to come up with a better way to do this and the best idea I can come up with is to use Request and have a separate task generated for each item that needs to be "checked off". I don't feel like I will get much traction from the users with that. Has anyone done anything similar? Maybe a suggestion on how to do this?
↧