Changing Caller Information
I am struggling with an issue in my instance and could use some advice. I am feeding ServiceNow a CSV file on a nightly basis and bringing in the data using an automated Transform job. I have created a...
View ArticleNeed to insert the Close Notes log over the activity log
Hi folks, We have text field called 'Close Notes' that we need to fill in before we resolve a ticket. Its the same idea as 'additonal comments'. We are looking to have this 'Close Notes' log inserted...
View ArticleFormatting this script to show Dollar and Cents $1,000.00
Foremost I am not a java scriptor, so if this client script I wrote looks crazy, it may be crazy, but it works. :) so I feel lucky! If you wonder why I did the '*1' on the value, is it because they...
View ArticlePost Implementation Review Checklist OR Documentation
Hi All,I was wondering if there is a checklist which lists down the points in ServiceNow system to check the quality of implementation. The checklist or document if followed would provide the reviewer...
View ArticleAutomatically add notification while adding new device based Subscription.
In Subscription based notification, if any user add "new device" then system should add automatically add "assigned to my group" notification as default in it. User dont have to do it manually.Please...
View ArticleDisabling Configuration Item
Hi Our company has rolled out a lot of new printers. For ease of reference for end users logging tickets, I would like only active CMDB items to appear in the search option. However, I do not want to...
View ArticleHow to pass Record producer variables to Request variables and how to use...
How to pass the variables value's that we enter in the catalog item variables while requesting in service catalog to a request ?for example: In the catalog item we are to enter for whom this request is...
View ArticleEmail Notifications based on Parent Record
Hello,I would like to trigger some Change Task notifications when the State on the Parent Change Request is updated to certain values. Should this work using the notifications based on when a record is...
View ArticleCreate user account from Email (Advanced)
Well to start, I am not sure where to begin with this so I figured I would ask and see if anyone has any ideas. I would like to setup an inbound email action to parse an email when it arrives to create...
View ArticleImplementing "Assigned to me" subscription-based notification
Has anyone implemented a notification like this?I want ITIL users to be able to opt in (subscribe) to getting notifications when an Incident is assigned to them. Its easy enough to create a...
View ArticleLookup Using List - Change Search Criteria
Wishing to be able to change default search field for a referenced field.For example... On any form that references the CMDB_CI table, have the default search/auto-complete use the serial number...
View ArticleDue Date Field On Catalog TASK disappears in Variable Editor
I need some advice on how to adjust my catalog task script or the catalog variable. I was able to successfully use a date/time item variable in our SC task as the due date with the following in the...
View ArticleHow do we fix this bug?
There is one concern/complaint I have received from the business community on the surveys. When a user is not logged into Service-Now and they click on the link to take the survey, it takes them to the...
View ArticleNot able to save private filters in change module
Hello,Since couple of days we are facing issue related to saving private filters.A user has communicated us that he is not able to "Save" private filter in Change module, however on other modules user...
View Article"Force Password Reset 90 Days After Last Change" does nothing
Hi everybody !!We have a problem when we implement the "Force Password Reset 90 Days After Last Change" we found in the WIKI. When the scheduled job runs, it does nothing. We have SNOW Berlin patch 10....
View ArticleServiceNow b2b customer interface
Hi folks,our company started to work with ServiceNow half a year ago - it is used for team members in the customer support as well as for a b2b customer self service entrance area. As far as I...
View ArticleExport related lists
Hi,We have developed a UI Context Menu to export the data from a related list which was created as a relationship. It works fine, but when we try to export the data it always uses the default view...
View ArticleImport Sets - Time Fields
Im having some trouble doing import sets with 'Time' fields. For example on the form my time field looks like "Hours 13:01:24" and in my import set I have "13:01:24" in a cell but it is not mapping to...
View ArticleDynamically filter a reference field
Hello All,I checked on the WIKI and the community board and didn't find an example of what I was thinking about.We need to filter the assignment_group field based on an Incident template used. For this...
View ArticleUnable to retrieve data
Hi,I tried to retrieve data from service now database by running the below view select statement using interactive sql but it is returning '0' rows:select count(*) from incident where...
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