Has anyone implemented a notification like this?
I want ITIL users to be able to opt in (subscribe) to getting notifications when an Incident is assigned to them.
Its easy enough to create a subscribable notification that fires on the "incident.assigned" event. But if someone subscribes to this, he/she gets a notification any time the Assigned to field is set. I want the notification to be sent to the subscriber only if his/her name is in the Assigned to field.