Hello All,
I checked on the WIKI and the community board and didn't find an example of what I was thinking about.
We need to filter the assignment_group field based on an Incident template used. For this example, it could be 5-6 groups that may offer the support depending on the exact nature of the issue. We want to limit the "guesses" used by the end user.
I can't use the reference qualifier. I was thinking of using a business rule but was not sure if this was the best way to do it or if there is a better way to limit the list to only those five groups.