I have all my Assignment Groups setup with a manager, in most cases the manager is also listed among the members of the group, but in a few cases the manager is an overall division manager that might be over several groups and doesn't need to get an email notification for every single incident put in the various groups, preferably they would only get SLA warnings/breaches.
↧
Email notifications - How to exclude manager
↧
In Jelly, how do you get values of a form field?
I have a catalog form with a few fields on it and a link at the bottom (created as a macro). I need to get my link to be dynamic based on information in the form fields.
Ie: Right now I need to pass the 'name' field in my URL because the form I'm linking to gathers information from the URL paramaters and uses that in its own form. When I statically set values in the macro link the 2nd form works great. I just can't see how I can make that link dynamic and built it from values in the form.
↧
↧
Trying to Hide/Reveal Fields Using UI Policies
I am currently attempting to display one of two fields(Pay Grade and Pay Rate), based on the selection of a third field (Employee Type). I have a solution which does this effectively with a UI Policy and A Client Script, however I have told to try to do my project work using OOB configurations as much as possible and to avoid scripting when possible.
↧
onSubmit Incident Record Producer
I have a requirement where upon the submission of an Incident Record Producer, it will check the "US Currency" variable (a checkbox) and if it is true, it will add a work note in the created IR to say "The currency is in US funds."
This is the script I created.
function onSubmit(){var us = g_form.getValue('variables.us_currency'); if(us =='true'){ g_form.setValue('work_notes','The currency is in US Funds'); }}
↧
Public surveys and UI Macros
Hi,
We have a public survey which contains some UI Macros to further modify how the page is displayed.
The problem is the macros are not rendered unless you are are logged into the instance. Is there any way to make these macros render for guest users?
Thanks,
Matt
↧
↧
Adding Records to the Company Table
I am attempting to add records to the Compant Table.
Table >Company >Show New Record Form
I create a record for the ne company and it is viewable when I click on "Show Records in List".
However, when adding a new Server CI record, I click on the search button next to Company and the new record is not available. In fact the list of records that I am able to choose from is limited to 17, despite having 356 company records. I am not sure what I am doing wrong here.
Any help would be appreciated!
↧
Activate company separation plug-in
Can anyone explain how to activate the Company Separation plugin-in? According to the WIKI, this requires techncial support. Is this correct or can someone point me to directions to accomplish this?
Thanks!
↧
SLA agreement vs different Calendars
Hello all,
Can you please advice - what would be the best way to deal with SLA agreement for a company that has several locations spread all over the world ??
Explanation:
There's one generic SLA for all P2 incidents - 16 business hours.
P2 incidents should be carried on during operating hours.
Spain, Germany and Russia have different holidays - so if one location have a day off (Spain), such SLA should pause counting for Spain, but Germany and Russia shouldn't be suspended.
Is there a way to include several calendars in one SLA ?
↧
List editing on view ' All Incidents' not possible on field CI.
Hello,
I am pretty new with ServiceNow and we are two months live with our implementation.
I am still correcting data once in a while and educating staff.
When doing a list editing on multiple items at the same time, in a simple view, say ' All Incidents' , this works for the field 'Incident type' but not on the field Configuration Item. I get the error message 'Only one derived field can be list edited at a time'.
Is this possible anyway and if yes how, because this would save me a lot of work, not opening the records hat need to be corrected?
Thanks
Regards,
Sander
↧
↧
View on updates that members did this week
My team want to review all tickets they have been working on say during a certain period.
I have been trying to create such a view, but was unsuccessful.
So what we would like to see is a view with a list of records, where the logged in person (eg with javascript:gs.user_id() ) can review on which Incidents he or she has been working on (say has made an update on) during a time period, say this week.
Anyone ideas or solutions?
↧
Reg : Inbound email
I have an inbound email script that creates an incident for specific department when an email is forwarded to specific user group.
It doesn't fires some time .
So I want to known why it behaves like that?
Thank you.
↧
How to show requested item(Variables) details to selected group OR those who have itil role ?
Hi All,
I have created an Order guide which have many items.
As an admin I am able to see all details (variable values) related to item requested by user.
I have created a Group with itil Role, member of this group are not able to see item details (Variables).
I want to implement something by which member of this group are able to see item variable.
Please suggest me on the same.
↧
Relationships (Trying to Pull Assets Info)
I am trying to add an "Assigned Assets" Table/Query to the Task Form. I will want to do this on the Incident form as well.
I set up a relationship as follows.
Applies to Table: SC_TASKS
Target Table: CMDB_CI
Query: current.addQuery(cmdb_ci.assigned_to, u_caller);
My query is failing horribly. The table appears but it shows all assets in the company regardless of deployment status. When I remove the query it does the same thing.
I won't go into every single query modification I tried, but any ideas as to what I may be missing is most welcome!
↧
↧
How to omit 'New' button from Service Catalog reference varuiable
Hi,
Is there a way to disable 'New' button only from Service Catalog reference variable look up list ?
We do not want the 'New' button to be removed from normal list layout which we access through module.
When I am doing it through 'List Control', its disappearing from everywhere.
Also, when I am putting restrictions on roles, its disappearing from both places. The requirement is to omit it only on lookup list and not on normal list.
Thanks,
Mayank
↧
Client Side: Set Text Option?
g_form.setValue('variable_name', 'variable value') will set the Value (and text, i think) of a variable.
Is there a similar method for setting just the Text of a variable, and not the Text/Value together?
I have a use case where the value must be different than the text and don't see a way to just set the Text.
I've attached a screenshot for better understanding.
Any assistance is appreciated.
↧
RSS Feed on a SSO (SAML) enabled instance
Anyone tried to use RSS Feed on a instance with SSO (SAML)?
If i sit outside the local net (internet) it works fine , but as soon as i run the same link sitting on the LAN it routes me to the ADFS server.
note! basic rss authenticaton is set to false
Any ideas why RSS urls still need authentication?
↧
Only filled variables send to an approver on Record Producer
Hello,
I have a very extensive form via a record producer, with a lot of variables (+60).
Not everything is mandatory.
I have an approval workflow behind it.
I would like to have send to the approver only the filled out variables.
Is it possible to do something like that?
Regards,
Sander
↧
↧
I am looking for a solution to report on the number of times my Help Desk has updated incidents by analyst.
I am looking for a solution to report on the number of times my Help Desk has updated incidents by analyst.
The number of opened incidents and updated incident is use as part of performance measurements.
Up until recently I was using a simple report to capture all Incidents in a given time frame where an updates occurred on specific users.
↧
ServiceNow instance redirecting to another instance
We have an instance of SN now running on a server:
http://pcsng-a0001:80
When I try to open this instance, I am redirected to another instance:
We are using the top instance as our 'gold' instance. I've added some update sets to this instance recently, but this only started happening last night/this morning...I think.
I've checked various redirect properties but can't find anything w/ a value of http://pcsng-a0001:443/ess
Any ideas as to why this might be happening?
Thanks
↧
When and how do we do Table Rotation and table extension
Hello,
I'm looking to setup table rotation and table extension on some key tables in Service Now. What these wiki links : http://wiki.servicenow.com/index.php?title=Table_Rotation and http://wiki.servicenow.com/index.php?title=Table_Extension doesn't tell me is, Why and how should I do archiving of tables. Couple of questions:
* How do we choose the tables on which we will have to table rotation/extension?
* How do we choose the duration of these?
* How do we measure the performance change after setting up data archiving?
Thank you for your time!
↧