Hello,
↧
Email Notification Problems
↧
New Roles for Custom Application
Can someone point me in the right direction to administer security around custom applications that have been implemented. Also if a user wants to create a report they are only able to create reports that they have access to the application. I am a new Admin and our environment has been customized with a few additional applications that can only view those applications. I am trying to get the users to create reports and add them to their home pages but they do not have the option "add to homepage" in the report designer.
↧
↧
APC/PDU handler
Hello,
Does anyone have experience with controlling (power recycle commands) APC/PDU devices in ServiceNow? Can it be done or does discovery only report the state of the devices?
Thanks Johnny
↧
current_page Object Type Confusion
Can anyone elaborate on the type of object that current_page is? This object provides access to methods such as .getParentPage(), .getURLSuffix(), .getName(), .getDescription, etc. This seems to be similar to the object returned by gs.getUser() (which provides access to methods such as .getID(), getFirstName(), etc).
What I am trying to do is get a GlideRecord of type 'content_page' but then convert this into the same object type as current_page which would then give me access to the same "page related" methods as are available as current_page provides.
↧
Adding Child Incidents
At the bottom of the Incident record there is a related list for Child Incidents (I believe this is OOB), with an Edit button that brings up a slushbucket listing all Incidents in the Incidents table so you can choose to add them as children. The problem is only I, as admin, can see any Incidents listed. My regular ITIL users get the button and the slushbucket but the list of available Incidents just has < none > in it no matter what filters are used.
Is there a role or setting somewhere that allows my ITIL users to manually add child incidents using this slushbucket?
↧
↧
Self-Service user and sys_id
I am trying to automate the process of adding and removing users from an assignment group, and I am using a list collector for the users to select who they want to add or remove.
An issue I am running into has to do with the way I am checking whether or not users are in groups:
If the user selects to add someone to a group, I am removing the people currently in the group from the list_collector which is referencing sys_user.
If the user selects to remove someone from a group, I am only displaying the people currently in the group.
↧
Remove lf "New" button from list control in specific scenario
Post implementation and a few things have cropped up that request minor changes to stop workflows being stuck etc.
most are done, but I need to stop the users from creating "Change Tasks" once the change has started its approval process.
When we are in Change, and for the "Change Tasks" I want to remove the "New" button from the list control ONLY if the change approval field is NOT "Not Yet Requested"
so far I have looked at list controls and either the "New" button is there or missing regardless of the change's approval options
↧
UI Action Browser Compatibility Issue
After the implementation of Change Management Process Release we discovered that we are getting some browser related issues on "Submit to CCB” UI action if we are using IE 9.0, whereas things are perfect if we use chrome. The issue is that Submit to CCB Button is not appearing next to Planning Complete Button in top label bar and is only just showing at the top of related links.Please check the attachment for additional information on this UI Action. Please let me know the solution to this browser compatibility issue. Thanks!
↧
Customer Satisfaction Survey
Hello
Help!!!
I am a little new to Service-Now.
Can you let me know if there is anyway I can create a "Customer Satisfaction Survey" for all Incidents and Requests?
Looking for the most Customer Effective solution and something that people will not ignore?
Do you do this by 1-10 Satisfactory level or maybe 3 questions?
Also what type of metrics can we pull from this for future development?
Hope someone can help or give me any ideas :-)
↧
↧
Customer Satisfaction Survey
Hello
Help!!!
I am a little new to Service-Now.
Can you let me know if there is anyway I can create a "Customer Satisfaction Survey" for all Incidents and Requests?
Looking for the most Customer Effective solution and something that people will not ignore?
Do you do this by 1-10 Satisfactory level or maybe 3 questions?
Also what type of metrics can we pull from this for future development?
Hope someone can help or give me any ideas :-)
↧
Customer Satisfaction Survey
Hello
Help!!!
I am a little new to Service-Now.
Can you let me know if there is anyway I can create a "Customer Satisfaction Survey" for all Incidents and Requests?
Looking for the most Customer Effective solution and something that people will not ignore?
Do you do this by 1-10 Satisfactory level or maybe 3 questions?
Also what type of metrics can we pull from this for future development?
Hope someone can help or give me any ideas :-)
↧
Suggestions on how to do "checklists"
I currently have people asking for me to make "checklist" applications in ServiceNow. My predecessor did something he ought not have done and just added a bunch of fields to the sc_task table. I am trying to come up with a better way to do this and the best idea I can come up with is to use Request and have a separate task generated for each item that needs to be "checked off". I don't feel like I will get much traction from the users with that. Has anyone done anything similar? Maybe a suggestion on how to do this?
↧
Critical incident are not getting closed automatically after the incident is resolved
Critical incident are not getting closed automatically after the incident is resolved..
Incident with priority 2,3,4 or 5 gets closed after a period we have defined..
What should be done??? So that automatic closure starts happening for Critical incident..
Can anybody help on this..
Thanks.
↧
↧
Inbound email actions and using Scripts Includes
Hi all
Now we have our system running for a few weeks and the main bugs are now resolved, I am now sorting out some e-bonding which is working via email. all good and I am now looking to make it a little easier to understand for fellow admins (who are not so good with Javascript)
At the moment I have the same code in both the update and the New incident routine. - shoddy I know, but as we tested we saw that some responses came in as a new Incident and others as a reply (When treated as a new ticket on their system it does not preserve the watermarks, but subsequent updates do)
↧
get group members
I guess this can be used almost anywhere, but as my colleague wanted it for reporting, I shall put it here :)
Basically a colleague wants to run a report based on the members of a group, but he does not want to maintain the list - especially on scheduled reports. I did not quite find what I was looking for on here, but I found the seeds and created the following
this is a Global Business Rule and is called group_members
the script :
function group_members(group){
var answer = '';
var gr = new GlideRecord('sys_user_grmember');
gr.addQuery('group.name',group);
gr.query();
↧
Devices to be subscribed to the notifications automatically: P1 and P2 Incident Opened
I am looking for a script or a way to implement this : if the devices are added for any users then each of those devices to be subscribed to the following notifications automatically:
P1 Incident opened or updated
P2 Incident opened or updated
Please help.
Thanks Jyo!
↧
Relationship between a Project and a Request
Has anyone created a relationship between a project and catalog requests?
Our Project Managers would like to tie a project to one or more requests that are submitted to actually do the work of the project.
Right now, they are creating a project task along with a request, but since there is no native relationship between them, they must manually manage the two records. (manually close the project task when the request is complete).
↧
↧
Dynamic Webpages
Hey there.
Not sure if anyone has ran into this issue yet.
We have a team of ITIL users who work on tickets and requests that pour in. The situation is such.
One of our users, Tim, doesn't like the way we setup our ITIL Homepage.
Tim went in and started adding different content and moving items around until he was satisfied. At the same time, Karen didn't like it either so she took a different approach and now her, Tim and the rest of us have our different My ITIL Homepage's.
↧
Clearing part of form after user clicks 'addToCart'
I am trying to clear a part of a catalog item form after the user selects the 'Add to Cart' button (which ultimately calls the addToCart() function).
The issue I am having is I do not want this to be on EVERY form, and this is where I am having issues. I do not want to edit the UI Macro itself, rather try and do this in a client script. I have attempted to use getActionName() to get the action of the button click, however it is turning undefined.
Any direction on this?
Thanks in advance.
↧
re-number old records
Hi all,
I have a table that I want to update all existing records with an ID number. How can I do that with a script?
any ideas?
Thanks!
↧